Jul 14 2010
Overcoming the Technology Adoption Gender Gap
VisionSpring India partner, Villgro Fellow 2010, Jeanne Chen argued in a recent blog post that a gender gap exists in the adoption of technologies at the base of they pyramid. She suggested that according to her observations, VisionSpring’s customers are skewed in favor of men because women lack disposable income and find glasses aesthetically unappealing.
VisionSpring is grateful to our important partner, Villgro for working on our behalf and ensuring women and men adopt our products equally. It is through such partnerships that we continue to improve our operating model and spread our impact. We welcome the questions like those raised by Jeanne Chen so that we can continue to innovate both our products and services to better serve consumers at the Base of the Pyramid.
In her post, Chen asserts that social enterprises need to be conscientious of the gender gap in innovation adoption and evaluate the impact of their interventions to overcome this gap – we agree. VisionSpring trains our Vision Entrepreneurs to conduct screenings and provide eye care solutions to all genders. According to our sales records in India last year, VisionSpring customers were roughly 52% male and 48% female – only slightly in favor of men. Despite this statistic, Chen raises two critical issues for VisionSpring to consider.
First, Chen argues that women are less likely to wear glasses because they consider eyeglasses aesthetically unappealing. To address this, she recommends including women in the sourcing of glasses. As a market-driven organization, VisionSpring recognizes the importance of understanding the needs and desires of all intended users of our products, including women. We have learned that by listening to the consumer we have a higher adoption and usage rate of the product. For this reason, VisionSpring utilizes our Visions Entrepreneurs to gather feedback regarding frame styles and selection and the sales of our products reinforce what works for our customers. VisionSpring local staff collect this information and use it to make sourcing decisions. For example, VisionSpring created protector glasses, which are sunglasses with clear, UV protected lens, specifically to address the cultural preferences of some women to avoid shading their eyes. Though we are not perfect, like other consumer businesses, VisionSpring does its best to accommodate the widely varied tastes of our customers.
Second, Chen notes that women are less likely to have disposable income and economic means to purchase glasses. As she recommends, our Vision Entrepreneurs emphasize to customers the importance of preserving vision for economic productivity. Part of the challenge of selling this product is demonstrating to customers that purchasing reading glasses is an important investment for economic wellbeing of the family unit. One of our primary goals is to increase awareness about vision loss in the developing world and a large part of our outreach is done through vision campaigns in which our Vision Entrepreneurs not only screen vision loss, but also educate the general population about how restoring their vision can restore their productivity.
One customer in rural India, Shadna had been supporting her family for years after her husband died. As her vision deteriorated, she was unable to continue her work as a seamstress and had to labor in the fields earning too little to support her family. She tells VisionSpring, “I heard that a Vision Entrepreneur would be in my town, and even though I did not have money to spare, I went because the vision screening was free. I saw that the glasses they had were good quality, and I decided that they were worth the cost. I am back to my sewing now and making the same money as before. I am happy that I once again have a way to support my children.”
Stories like Shadna’s reinforce the power of awareness of our services and of vision care to women and men in the community. We thank Jeanne Chen and Villgro for holding us accountable to ensuring women are able to adopt the important technologies they need. We look forward to strengthening our collaboration on behalf of all consumers at the Base of the Pyramid.
